Cradle to Kindergarten
strive to do more than meet your expectations—we want to exceed
them! Your satisfaction is our priority. If your order is not as you
expected, please let us know by contacting us at 785-302-1148. Monday
through Friday - 9:00 AM. - 4:00 PM. Central Time. We will do our
best to make it right. If all or part of your order needs to be
returned, we only accept items in their original unused condition.
Special orders, christening and/or baptism gowns and
outfits, Christmas, Valentine, Halloween costumes, or
any holiday outfits, worn or personalized items are not
returnable. Postage for returned items, and exchanges are not
Can I cancel my order?
No. Once placed, we do not cancel orders.
If you have a problem or discrepancy with an order, contact our
customer service department immediately at 785-302-1148. Please have
your ORDER number when you call.
Absolutely NO returns on printed, washed, or decorated merchandise.
Garments must be inspected before printing.
Absolutely NO returns on personalized items.
All claims for shortages, damages, etc., must be made within 72
hours of receipt of merchandise.
All return requests must be made within 10 days of
customer's receipt of merchandise. RA#s issued will expire if return
is not received within 10 days of issuance.
Absolutely NO CASH REFUNDS.
All returns subject to a 20% restocking charge in addition to
All unclaimed or refused shipments are subject to a 20% restocking
charge, in addition to freight charges.
No returns will be accepted by our warehouse without a valid return
authorization number issued by one of our customer service
Defective merchandise must return to us with a piece of tape
indicating the location of the flaw.
Availability of merchandise is subject to change or discontinued
Cradle to Kindergarten and CDD reserve the right to
change any of the above policies and procedures at any time without
Orders are processed immediately. If you need to cancel your order,
contact us at 785-302-1148 within 24 hours. We will do our very best
to accommodate your request.
That are Not Returnable
While most clothing items are returnable with no questions asked,
there are some items that are not returnable under any
Gowns and Dresses
*Christening Outfits and Rompers
*Burial Gowns and Dresses.
*Burial Outfits and Rompers.
*Hair Accessories including hats, cap, headbands and bows.
*Special Occasion Dress and Gowns (You may exchange sizes)
*Boys Special Occasion Suits and Rompers (You may exchange sizes)
*Christmas, Easter, Valentines and Halloween Gifts
*Halloween Costumes and Accessories are not returnable.
*Baby Potty Seats
*Baby Gift Baskets and Gift Collections
*Custom made or special orders.
*Blankets and Lovies.
*Feeding & Bath Products.
*Clearance or Sale Items are final sales only.
and handling fees will not be refunded.
payment information is completely encrypted and then saved to
our 100% secure database. No credit card or personal
information is ever sent via email or other non-secure means.
Your information is kept private. We do not share your
private information with anyone.
Cradle to Kindergarten is a division of CDD. All Credit Card statements will read the
charge from Cradle to Kindergarten (CTK).