Returns

Cradle to Kindergarten

Policy

Satisfaction Guaranteed
We strive to do more than meet your expectations—we want to exceed them! Your satisfaction is our priority. If your order is not as you expected, please let us know by contacting us at 785-302-1148. Monday through Friday - 9:00 AM. - 4:00 PM. Central Time. We will do our best to make it right. If all or part of your order needs to be returned, we only accept items in their original unused condition. Special orders, christening and/or  baptism  gowns and outfits, Christmas, Valentine,  Halloween costumes,  or any holiday outfits, worn or personalized items are not returnable. Postage for returned items, and exchanges are not refundable.
 

Claims and Returns
If you have a problem or discrepancy with an order, contact our customer service department immediately at 785-302-1148. Please have your ORDER number when you call.
Absolutely NO returns on printed, washed, or decorated merchandise. Garments must be inspected before printing.
Absolutely NO returns on personalized items.
All claims for shortages, damages, etc., must be made within 72 hours of receipt of merchandise.
All return requests must be made within 10 days of customer's receipt of merchandise. RA#s issued will expire if return is not received within 10 days of issuance.
Absolutely NO CASH REFUNDS.
All returns subject to a 20% restocking charge in addition to freight charges.
All unclaimed or refused shipments are subject to a 20% restocking charge, in addition to freight charges.
No returns will be accepted by our warehouse without a valid return authorization number issued by one of our customer service representatives.
Defective merchandise must return to us with a piece of tape indicating the location of the flaw.
Availability of merchandise is subject to change or discontinued without notice.
Cradle to Kindergarten and CDD reserve the right to change any of the above policies and procedures at any time without prior notice.                                                                                                      
Orders are processed immediately. If you need to cancel your order, contact us at 785-302-1148 within 24 hours. We will do our very best to accommodate your request.

Items That are Not Returnable
While most clothing items are returnable with no questions asked, there are some items that are not returnable under any circumstances.

*Christening Gowns and Dresses
*Christening Outfits and Rompers
*Burial Gowns and Dresses.
*Burial Outfits and Rompers.
*Hair Accessories including hats, cap, headbands and bows.
*Special Occasion Dress and Gowns (You may exchange sizes)
*Boys Special Occasion Suits and Rompers (You may exchange sizes)
*Christmas, Easter, Valentines and Halloween Gifts
*Halloween Costumes and Accessories are not returnable.
*Baby Potty Seats
*Baby Gift Baskets and Gift Collections
*Custom made or special orders.
*Blankets and Lovies.
*Feeding & Bath Products.
*Clearance or Sale Items are final sales only.
*Pacifiers
 

Shipping and handling fees will not be refunded.

Credit Card Security
Your payment information is completely encrypted and then saved to our 100% secure database. No credit card or personal information is ever sent via email or other non-secure means. Your information is kept private. We do not share your private information with anyone.

Cradle to Kindergarten is a division of CDD.  All Credit Card statements will read the charge from Cradle to Kindergarten (CTK).