|
|
|
Welcome to Cradle To Kindergarten! Our mission is delivering more than
our customers expect. Our growing selection of unique clothing and products are
of the highest quality and made, invented or distributed by women entrepreneurs.
Shopping has become a 24-hour, 7-days-a-week experience with your purchase being
as easy as a mouse-click away. We look forward to offering you personalized
shopping, where we believe in the importance of “person” in the word
“personalized”.
|
|
Telephone Hours
Monday through Friday - 9:00 AM. - 4:00 PM.
Central Time
|
|
Satisfaction
Guaranteed
We strive to do
more than meet your expectations—we want to exceed them! Your satisfaction is
our priority. If
your order is not as you expected, please let us know by contacting us at
888-432-2988. Monday
through Friday - 9:00 AM. - 4:00 PM. Central Time.
We will do our best to make it right. If all or part of your order needs to be
returned, we only accept items in their original unused condition.
Special
orders, christening and/or baptism gowns and outfits, Christmas,
Valentine, Halloween
costumes, or any holiday outfits, worn or personalized items are not returnable. Postage
for returned items, and exchanges are not refundabl
|
|
Claims and Returns
If you have a problem or discrepancy with an order, contact our customer service
department immediately at 888-432-2988. Please have your order number when you
call.
Absolutely NO returns on printed, washed, or decorated merchandise. Garments
must be inspected before printing.
All claims for shortages, damages, etc., must be made within 72 hours of receipt
of merchandise.
Absolutely NO CASH REFUNDS.
All returns subject to a 15% restocking charge in addition to freight charges.
All unclaimed or refused shipments are subject to a 15% restocking charge, in
addition to freight charges.
No returns will be accepted by our warehouse without a valid return
authorization number issued by one of our customer service representatives.
Defective merchandise must return to us with a piece of tape indicating the
location of the flaw.
Availability of merchandise is subject to change or discontinued without notice.
Cradletokindergarten.com and CDD reserve the right to change any of the above
policies and procedures at any time without prior notice.
Orders
are processed immediately. If you need to cancel your order, contact us at
888-432-2988 within 24 hours. We will do our
very best to accommodate your request.
|
|
Credit Card Security
Your payment
information is completely encrypted and then saved to our 100% secure database.
No credit card or personal information is ever sent via email or other
non-secure means. Your information is kept private. We do not share your
private information with anyone.
Cradle to Kindergarten is a
division of Childhood Dreams & Designs. All Credit Card statements will read the
charge from Childhood
Dreams & Designs.
|
|
Shipping
Charges
Shipping and
handling charges are based on the dollar amount of your purchase.
Some items require
additional delivery charges, due to the size and weight of the product. These
items will have a note on the product page indicating additional shipping
charges are necessary.
Shipping Costs
|
US Order Total |
US 48 Lower States
Standard |
US
Alaska & Hawaii
Priority |
Canada
Shipping
|
Express
US Shipping
1-2 days
(if available) |
|
$1.00-$10.00 |
3.95 |
4.95 |
9.95 |
18.95 |
|
$10.01 - $25.00 |
6.95 |
7.95 |
9.95 |
18.95 |
|
$25.01 - $50.00 |
7.95 |
9.95 |
13.95 |
21.00 |
|
$50.01 - $75.00 |
9.95 |
10.95 |
18.95 |
24.95 |
|
$75.01 - $100.00 |
10.95 |
11.95 |
21.95 |
29.99 |
|
$100.01 - $200.00 |
13.95 |
14.95 |
25.95 |
36.00 |
|
$200 or Above |
11% |
13% |
16% |
18% |
Please allow
7 to 10 business days from the time
we receive your completed order to receive your merchandise. Personalized
items may take longer.
Express Shipping:
Express shipping is
not necessarily overnight shipping. It will depend on the item ordered and
availability to ship Express. Normally Express shipping if offered is 1-2
days. Express Shipping is generally not available on personalized items.
International Shipping: Shipping
time frames are not available on international orders. While orders are shipped
airmail, there are too many variables including the postal service in the US,
customs and the postal service in the other country for us to provide an
accurate time frame. In general, please allow at least 2-4 weeks for delivery of
your order. Express shipping is NOT available on International orders.
|
|
How will the merchandise be shipped to me?
Our products are provided by many vendors. Each is responsible for shipping
their products with 48 business hours of receipt of the order unless
personalization is required. They ship “best way”:
USPS Priority Mail, USPS Parcel Post, UPS or FedEx Ground.
If my order is a gift,
will the packing slip show the price I paid?
No, the packing
slip does not include prices.
What if I have a question about a customer service
issue?
Please email us
at
cdd6576@yahoo.com
|
|
